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[Resolved] Trying to import an Xml file .. but the import button is greyed out

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This support ticket is created 9 years ago. There's a good chance that you are reading advice that it now obsolete.
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Supporter timezone: Asia/Karachi (GMT+05:00)

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This topic contains 8 replies, has 3 voices.

Last updated by georgeL-4 8 years, 11 months ago.

Assisted by: Waqas.

Author
Posts
#296110

I am trying to: import a xml file , the import button is greyed out, I need this file to continue the installation of the theme

I visited this URL:

I expected to see:

Instead, I got:

#296330

Waqas
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Can you please upgrade to latest Types version (1.6.6.2) and try an import again? Please let me know if this works.

#296378

I updated to 1.6.6.2 and I still have the same issue

#296649

Waqas
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your feedback.

Can I ask for a temporary access to your site? So I can look for more details.

I have enabled your next reply as private, please input all details in that area. Please mention the links to the pages, views, forms, CPTs and configurations in question.

Please take a backup of your site, before proceeding.

#297250
Screen Shot 2015-04-20 at 22.02.42.png

When the button is grayed out, it means that WordPress/PHP can't write to the temporary folder.
Maybe it just doesn't exist. You should contact your hosting provider about this.

As a workaround, have you tried pasting the contents of the XML file in the textarea below?

#297316

Waqas
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for providing the access information. Can you please confirm around the lines which were mentioned by Caridad? These can help resolving the issue apparently, please let me know, thanks.

#297442

I have asked my provider to verify the security on the server. I will let you know as soon as i get an answer

#297592

Waqas
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Sure, thanks.

#302554

Thank you for your support.

Sorry for the delay in responding, I was away for a week

The forum ‘Types Community Support’ is closed to new topics and replies.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.