[Escalated to 2nd Tier] Author can't upload images

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Related documentation: Front-end Content Submission and Editing Forms

This topic contains 27 replies, has 2 voices, and was last updated by  mikeH-3 3 days, 7 hours ago. The support staff assigned to this topic is Shane.

Viewing 13 posts - 16 through 28 (of 28 total)
Author
Posts
#576228

Yes, do whatever you want to the site. It's a cloned site so it's not live anymore and is now just a test site to troubleshoot on.

#576567

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

It seems you may have removed the form from the page.

Could you let me know which CRED form is having the issue because I tested the upload on the backend as an author and I was able to upload an image with no issue so I would like to know which form to test it again on the frontend.

Thanks,
Shane

#576609

Again, this is about the frontend. Here is the original message to help:

When an author tries to edit a page on the frontend (it's using a CRED FORM for frontend page editing that I made), they can just fine. Then they press the INSERT MEDIA button and try to upload an image. It gives an error back "Sorry, you are not allowed to attach files to this post." Basically it won't let them upload anything.

In ACCESS, which is activated, I have authors set so they can upload files. What else can I try? Everyone else in user groups above them can upload images just fine.

Does that help clarify?

#576615

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

What I meant was that I want to know which CRED form is this issue happening on, I want to take a look at the form on the backend.

Thanks,
Shane

#576623

Oh okay... sure that is EDIT PAGE form.

#576977

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

Does this site use a custom directory?

I may need to escalate this one to our 2nd tier supporters for further debugging because the issue seems to be just isolated to CRED because i've disabled all the plugins and the issue still occurs.

Please let me know.
Thanks
Shane

#576983

It is using HIDEWP so you can disable that plugin if you want. Then the directories will line up with what you see in the folder structure.

#577486

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

Sorry taking so long to getting back to you.

However the upload should work now for authors.

Please try and let me know.
Thanks,
Shane

#577492

It won't let me go into wordpress admin anymore. Did you do something?

What code or edit did you do that you think fixed the problem? I can try it on my live site to see if it works since I can't access this one anymore.

#577651

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

What I did was to set the permissions of the Author to this. See Screenshot

Once I did that it started working again.

Thanks,
Shane

#577747

No that doesn't work unfortunately. You already had me try that when we first started this thread... so now 2 weeks later and we are back to right where we started šŸ™ Can you send this back to the level 2 tech support? You can login with the same test account and create an author. Then assign it to a page on the site. Then edit that page in frontend with that author account and try to upload an image. It just doesn't work.

Thanks, Mike

#577761

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Mike,

I've sent this up for further debugging.

Thanks,
Shane

#579223

Can you please check up on the resolution for this? It's now been almost a week since I last heard anything and there is no word. I don't understand why it is taking 20+ days to get a resolution on something this little. Please please can you send me the resolution. Thank you.

Viewing 13 posts - 16 through 28 (of 28 total)

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