[Waiting for user feedback] ecommerce form is not going live to the site when published

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This topic contains 6 replies, has 2 voices, and was last updated by  Shane 1 week ago. The support staff assigned to this topic is Shane.

Viewing 7 posts - 1 through 7 (of 7 total)
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#569653

I am trying to: Accept payment for a form that creates a new post and the post automatically goes live on the website after the payment is completed.

Link to a page where the issue can be seen:
Form: https://rehomeyourpets.com/post-a-pet/
Listing page for pets: https://rehomeyourpets.com/available-pets/

I expected to see: The pet listing should go live as soon as the payment is completed.

Instead, I got: Sometimes they work properly and sometimes they show as published in the site backend but they don't show on the front end and in order to get them to show up I have to open the page in the backend and hit "update" and then it shows.

I have not been able to find anything different in the listing from after its submitted and before it goes up and after I hit the update button or on any of the listings that are working correctly. All of the information looks to be the same from my end.

#569784

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Laura,

Thank you for contacting our support forum.

I took a look at this for you and it seems that I need to be signed in to access the form.

Is this intended or do you want users to post without signing in.

Thanks,
Shane

#569787

You will need to login, Can you please do the request for Login thing so that this information is not public on the support forum? I will send over a login for you, or you could create a login if you like as its easy to do.

#569794

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Private fields enabled.

#569807

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Laura,

Thank you for the credentials. You mention that it does not work when the site going live?

Is there a test site setup where this works?

Please let me know.

Thanks,
Shane

#570022

I'm sorry for the confusion. This site is currently live.

The form is being used to create "Pet Listings" that are published on the site after the payment is processed.

The posts are created and show as published in the Admin side, but they are not visible on the Listing page (View) until i as the admin then go in and open the post and hit update on the admin side.

It should be going up on the side after the payment is completed but its not.

#570038

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Laura,

I understand, There could be some caching at play or something else as it should work.

What I would recommend that you do is to temporarily disable all the non-toolset plugins and test the system to see if this issue still remains.

Thanks,
Shane

Viewing 7 posts - 1 through 7 (of 7 total)

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