[Resolved] Hidden fields not showing in preferences

[Author]

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[luca-pietroU]

Hello

Inside Toolset preferences I can't see the woocommerce hidden fields
( Woocommerce is installed, toolset woocommerce view is installed too )

Also I've got a lot of useless hidden fields listed here. So maybe there is a limit on the number of hidden fields listed and the woocommerce fields are out of this limit ? i don't know if this is the case.

Goal: being able to select the woocommerce fields and use them inside toolset

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Luca,

Thank you for contacting our support forum.

Some fields will only show up once they have been populated at least once.

What you need to do if you have not already done so is to create a product and populate this field and check here again.

Once you have done this please let me know.

Thanks,
Shane

[luca-pietroU]

I've created some products, and bought them using sandbox payment, so there are already some orders recorded.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Luca,

Which fields are you specifically looking . I have a test site that I can check to see if i'm able to notice the issue as well.

Please let me know.
Thanks,
Shane

[luca-pietroU]

Can you provide me a way to give you admin credentials of a stage I made for you ? right now this topic is public

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Luca,

Here i've enabled the private fields.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Luca,

I would like to ensure that there isn't anything preventing these hidden fields from being found.

What I recommend that you do is to temporarily disable all your non-toolset plugins and check again.

Thanks,
Shane

[luca-pietroU]

You was able to deactivate all plugins. it's a stage site, you can do anything 🙂
I disabled them but the problem persists. you can check it out. Still not showing the woocommerce fields

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Luca,

I'm not exactly sure what is happening here but would it be possible to reset the site as the fields should be there.

Thanks,
Shane

[luca-pietroU]

what do you mean by reset the site? lol
what should I try to do exactly

[Christian Cox]

Hi, Shane is unavailable today so I've been asked to take this ticket. I hope that's okay with you. I'd like to log in and create a clone of your test site so I can run some further tests locally. I tried to access the staging site URL you provided earlier, but it doesn't seem to be available any more. Can you provide access to a staging site, or provide a Duplicator package I can download?