[Resolved] I am unable to import modules. It says that php does not have an unzip capabili

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This topic contains 7 replies, has 2 voices, and was last updated by  bobS 2 months ago. The support staff assigned to this topic is Shane.

Viewing 8 posts - 1 through 8 (of 8 total)
Author
Posts
#577728

I am trying to: import modules that I downloaded from toolset

Link to a page where the issue can be seen: in the tools manager import function. I get the message and it never goes to step two.

I expected to see: success

Instead, I got: failure

#577738

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Bob,

Thank you for contacting our support forum.

This could be that ziparchive is not enabled on your server.

What I recommend that you do is to contact your server host and ask them to enable this.

Thanks,
Shane

#577757

I am hosted on GoDaddy php 5.6. I went into cPanel and enabled zip. It did not show zip archive. Having done that I tried to import a module and received a different message "Data to import not set or not valid".

#577946

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Bob,

Could you provide me with a copy of the export file ?

You can go upload the file to dropbox or google drive and share it with me.
Thanks,
Shane

#578016

It was the files downloaded from the Toolset Module Library

#578035

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Bob,

That is strange,

Could you provide me with the name of the module that you are trying to download. This way I can test and see if I can replicate the problem.

Thanks,
Shane

#578038

Success: Cockpit error. When I went to import export, I was trying to import from the types tab and not the module manager tab.

I have also tried to install from the Module Manager Library and get the following message "It looks like nothing was found at this location. Maybe try a search?"

#578249

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Bob,

Would you mind providing me with admin access to the website so that I can have a look ?

Also could you let me know the exact steps you did to replicate the problem.

The private fields will be enabled for your next response.

Thanks,
Shane

Viewing 8 posts - 1 through 8 (of 8 total)