[Escalated to 2nd Tier] Issue adding custom fields to posts

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This topic contains 4 replies, has 3 voices, and was last updated by  Beda 1 month, 2 weeks ago. The support staff assigned to this topic is Beda.

Viewing 5 posts - 1 through 5 (of 5 total)
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#558582

Trying to use WP-Types Toolset custom post type to add fields to the Post module and have run into an issue when trying to add the fields via Edit Custom Post Layout.

I select the post module and add to the page, then in the Layout tab area change the Post Layout to custom.

I then click Edit Custom Post Layout which opens the HTML window.

I click where I want to insert the custom field and click the + button to the right of the window, then from the new window drop down select Post Custom Field.

I click in the Key input field which display a red + button to the left of the field. From the Fields and Views shortcodes window that displays I select the custom field to add.

This is when the issue happens. The Post Custom Field window remains in front and a toolset window opens behind. I need to be able to bring the toolset window to the front in order to select the field to insert the shortcode, but can't. With the window in the background it's impossible to make any selection.

I've attached a series of screen shots to show you what I am experiencing.

Am I doing something wrong or is this an issue?

#558591

Sorry, forgot to say this issue is when using Beaver Builder page builder and the Posts module.

Originally sent the issue to them, but this feature was added to their module by Toolset.

#558792

Christian Cox
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/New_York (GMT-04:00)

It turns out that this compatibility issue is something we can work on with Beaver Builder, and I was misinformed about collaboration with them. They will be happy to work with us to get this resolved, which is great for everyone. If possible, can you follow these troubleshooting steps to help us narrow down the issue?
- Temporarily disable all plugins except Toolset and Beaver Builder, and activate a default theme like Twenty Seventeen. Check to see if the problem is resolved. If the problem is resolved, try to activate your parent theme, then the child theme, then additional plugins one-by-one until the conflict is revealed.
- If the problem was not resolved, I will need to investigate further by creating a clone of your site where I can run some tests without breaking anything. I will install the Duplicator plugin to create this clone. If that's okay with you, please provide admin login credentials in the private reply fields enabled here.

#559338

Christian Cox
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/New_York (GMT-04:00)

Got it, thanks. I'm done in the test site. I'm escalating this concern to our 2nd tier supporters for further evaluation. They've already been informed of a similar issue that happens even without Themer, where inserting a custom field in a Post or Page using the Page Builder and a Basic Module, like a button. I suspect this is the same issue, but I will let them know about your specific case as well. I'll update you as soon as I have information to share.

#564643

Beda
Forum moderator

Supporter languages: English (English ) Spanish (Espa├▒ol ) German (Deutsch )

Supporter Timezone: Europe/Zurich (GMT+02:00)

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