[Resolved] Notification settings

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

You are not logged in. You can view support threads, but not post.
If you are already logged in, please refresh your browser.

Related documentation: Front-end Content Submission and Editing Forms

This topic contains 81 replies, has 4 voices, and was last updated by  Nicholas 2 months, 4 weeks ago. The support staff assigned to this topic is Shane.

Viewing 15 posts - 61 through 75 (of 82 total)
Author
Posts
#526288

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

Enginx is supported because wordpress also supports it but seeing that the issue is being caused by the server there isn't much that we can do to resolve this.

Thanks,
Shane

#526291

I copied the site to a shared hosting environment and noticed that new messages weren't delivered.

It worked only for reply messages.

I believe you have the credentials to the site already. It's regionalo.es

Do the wp-discover sites run on a nginx configured server?

#526389

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

Since we are not able to resolve this particular issue, would you mind closing this issue.

We can definitely troubleshoot the message not sending in a new ticket as this is the recommended procedure for our Support.

Looking forward to hearing from you soon.

Thanks,
Shane

#526412

No. This is the final step to finishing my site. Why should I give up now?
This is such an essential feature for the customers to contact vendors.

It's your job and responsibility to resolve issues like that. I am not asking for custom code or to debug another plugin. My test site runs on a shared hosting plan, so no custom server configuration there as well.

I badly need this feature.

#527987

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

I must apologize for the delayed response as we were getting ready to update our plugins.

Currently the updates are available and can be downloaded.

Could you try updating and let me know if the issue still remains.

Thanks,
Shane

#529326

Unfortunately the problem still exists ;(
However many other problems separate to this issue have been solved,

#529869

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

I'm happy your other issues were resolved but regarding this notification its actually out of our hands as the setup isn't supported under our support so there isn't anything else that we could've done here, as i've escalated the ticket and we weren't able to find a solution for this issue.

I must apologize for not being able to get this particular issue resolved for you.

Thanks,
Shane

#530966

Hm... thank you for your help.

#532895

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

No problem Nicholas

#534772

Nigel Anderson reached out to me through a survey and told me that he would help me with this ticket.

#536905

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

Sorry for the delayed response but since this ticket has been escalated and already debugged by our 2nd tier supporters.

The conclusion was that we can't do anything further on this ticket 🙁 since the necessary steps have been done.

Thank,
Shane

#539483

How do I continue now?
Can you recommend another messaging plugin?

#540978

?

#541339

??

#541444

Shane
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/Jamaica (GMT-05:00)

Hi Nicholas,

The other messaging plugins I know about are Mailchimp, Ninja Forms and Contact form 7.

Thanks,
Shane

Viewing 15 posts - 61 through 75 (of 82 total)

You are not logged in. You can view support threads, but not post.
If you are already logged in, please refresh your browser.

Known issues and their solutions

We document known issues and their solutions in Toolset erratas. Save time by checking there first and seeing if what you are facing is a known issue. This list is kept short. We do our best to resolve all known issues with every release of Toolset plugins.

Support Policy

Toolset staff will help you use the Toolset plugins correctly, provide any information you need, help troubleshoot problems and advice on best-practices.

Please make sure to issue only one topic per each support ticket.

For more information, read our full Customer Support Policy.

Need custom programming work for your site? Check out our certified partners.