[Closed] Problem after update

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This topic contains 3 replies, has 2 voices, and was last updated by  Christian Cox 5 months, 3 weeks ago. The support staff assigned to this topic is Christian Cox.

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#525933

I am picking up where I left off with a Toolset project I started two years ago.

Site & back end were OK.

I updated a Toolset plugin (from 1.x to current version).

**************************

I am trying to: Access my site / back end

I visited this URL: hidden link and hidden link

I expected to see: Front end and back end

Instead, I got: Error message:

Fatal error: Call to undefined method WPV_Settings::get_instance() in /home/vgc/public_html/cts-wp/wp-content/plugins/types/library/toolset/toolset-common/inc/toolset.settings.class.php on line 177

#525951

Christian Cox
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/New_York (GMT-05:00)

Okay first, let's get your site back up so you can access the backend for some investigation. Please log in using FTP and navigate to wp-content/plugins. Rename the "types" folder to something like "types-backup". This will effectively deactivate the plugin. Now, you should be able to log in to your wp-admin area.

If you have Views installed, update it. If there are no errors, you should be able to rename the types folder again and reactivate the types plugin. If you're locked out again, rename the "wp-views" folder to something like "wp-views-backup" and send me some details of what's happening.

For future reference, please always provide your debug information with a ticket. This way I can get a look at some of your configurations. We have an article with instructions located here: https://wp-types.com/faq/provide-debug-information-faster-support/

NOTE: Please be sure to check the box to indicate you can provide debug info and paste your debug info in the debug field provided, and NOT in the general response field.

#528154

OK that resolved the issue.

But, when I tried to "activate" the Toolset Types plugin I got the same problem again, I assume because my subscription has run out?

Thank you.

#528533

Christian Cox
Forum moderator

Supporter languages: English (English )

Supporter Timezone: America/New_York (GMT-05:00)

Hi, an expired subscription wouldn't directly cause this type of error, it would only prevent you from automatically receiving updates to the plugins. Was the Types plugin you were attempting to activate the most recent version? If not, it's possible there is a conflict between the old version of Types and the newer version of Views. It's best to update both of these plugins, as well as Layouts, to their latest versions before trying to re-activate them.

FYI - Toolset Packager is no longer available for download or maintained, as its functionality has been baked into our core plugins. You can safely delete it while you are updating your other components.

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