[Waiting for user feedback] Setting "catalog display order" on products causes excessive PHP processes

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This topic contains 3 replies, has 2 voices, and was last updated by  Beda 6 days, 13 hours ago. The support staff assigned to this topic is Beda.

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#605914

I am trying to use the "catalog display order" option to sequence products. After setting a numeric value to several products, (and saving the page) my server PHP processes spike, the server resources max out, and the site crashes. (see screen caps)

Link to a page where the issue can be seen:
hidden link

In addition, (and perhaps this is a separate issue), I have gaps in the display grid.

Thank you

#605966

Beda
Forum moderator

Supporter languages: English (English ) Spanish (Español ) German (Deutsch )

Supporter Timezone: America/Bahia (GMT-03:00)

There must be something in the server log or WP Debug:
https://codex.wordpress.org/WP_DEBUG

If you cannot find any error with the latter, please contact your server administrator and request the server logs.
They will tell more.

It is a memory issue, but memory seems high enough on you server, it should be enough for Toolset:
https://wp-types.com/toolset-requirements/

After we have the error log I am sure we can spot where the problem starts and eventually it will be due to another Plugin or some custom code that runs in a loop.

We will see this as soon we have the error's exact message.

You may then try to disable the plugin mentioned in the error, if any.

Or, just report back to me the report, and if possible add a Site's Snapshot or access to a development server.
https://wp-types.com/faq/provide-supporters-copy-site/

Thank you

#606028

Sorry, I must have accidentally marked this ticket as resolved, but it's still in the works. Reopening it here.

#606706

Beda
Forum moderator

Supporter languages: English (English ) Spanish (Español ) German (Deutsch )

Supporter Timezone: America/Bahia (GMT-03:00)

Well, as the Debug log tells, this seems entirely unrelated to Toolset, but it's coming from "SEO Auto Links" Plugin:

PHP Notice:  Undefined index: .../plugins/seo-auto-links/seo-auto-links.php on line 176
PHP Deprecated:  preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead in .../plugins/seo-auto-links/seo-auto-links.php on line 246

Please disable all Plugins and use a native WordPress Theme, to re-test this issue.
I suggest to do this after backing up your website completely.

Then, this issue should be resolved.
After, you can re-activate all plugins one by one to find the culprit software that conflicts with Toolset.

With this information I will be able to create a compatibility task for the developers.

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