[Resolved] Types import parse errors

[Author]

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[felixM-2]

Hi, First I get an error when I do the import as a file. Then when I do the paste I get the parsing error. I get all the way up to the section where it let's me review the data, but when I hit import I get this:

Types import errors
Error parsing XML:

here's a link to my XML file.
hidden link

Thanks!

[Carlos Rojas Supporter]

Hello Felix,
Thank you for contacting Toolset support. I'll be happy to help you with this.

I tested the XML file on my end and it worked perfect. Please make sure you are using the last version of Toolset, if not, update to the last version.

Also, could you provide the debug information of your site? Please follow this guide to learn how to provide debug information: https://toolset.com/faq/provide-debug-information-faster-support/

Please let me know if you need any further assistance and I will be happy to help.
Kind regards,
Carlos

[felixM-2]

Hi Carlos, thanks for the reply. Actually, my site is running the latest wordpress and toolset. Below is the debug

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[Carlos Rojas Supporter]

Hi Felix,

I'm sorry, I forgot to activate the debugging information field for you. Could you please upload it again in the debugging field?

Thanks,
Carlos

[felixM-2]

Thanks!

[Carlos Rojas Supporter]

Hi Felix,

In order to reduce the possible causes of the error, please follow this steps:

Increase this values in php.ini:
UploadMax from 32M to 128M
PostMax from 32M to 128M
TimeLimit from 30 to 60
MaxInputVars from 1000 to 4000

Also deactivate all plugins except Toolset and activate one of the WordPress default themes e.g: Twenty Seventeen.

Once you finish this steps try import the XML file again.

Regards,
Carlos

[felixM-2]

That worked great, thanks!

[Carlos Rojas Supporter]

It is always a pleasure.

Regards,
Carlos