White Screen of Death

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This support ticket is created 7 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the community support forum for Types plugin, which is part of Toolset. Toolset is a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients and people who registered for Types community support can post in it.

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Beda 7 years, 7 months ago.

Assisted by: Beda.

Author

Posts

September 25, 2016 at 3:31 pm #439770

philipB-3

Upgraded to WP 4.6.1 and got the white screen of death. Renamed the Plugins folder to Plugins_old and then started manually adding them back in activating to discover that it was Toolset Types causing the issue.

When I copy the plugin back it says that Version 2.2.1 is available, whether I Activate 2.1 or update to 2.2.1 and then activate it still results in the white screen of death.

I removed the plugin and then downloaded a fresh install from the website and that works but I have lost all formatting so the large section of my website that uses the functionality is broken.

How can I get the plugin working again AND not lose everything I had setup?

The website is: hidden link

September 26, 2016 at 7:08 am #439871

Beda

1. The latest Toolset Types Version is to download on your Toolset Account.
It is currently 2.2.1

2. ❌ Backup your website and database ❌
• Deactivate/Delete the "Installer" plugin (if you have it)
• Deactivate the Types plugin
• Login via FTP to your wp-content/plugins folder
• Delete the Types plugin folders
• Go to https://toolset.com/account/downloads/ and download the latest stable Types Plugin, then extract it.
• Upload the plugin via FTP to the wp-content/plugins folder.
• Register the Plugin for your site
⌥ you can do that under Dashboard > Types > Settings > Types Tools > Installer

This will NOT delete anythig you set up with Types, nor will it destroy your formatting.
But as for good and WordPress suggested practice, please perform a backup previous to this.

3. If the error still happens, please enable WP Debug.
https://codex.wordpress.org/WP_DEBUG

Then tell me the error you see.

The forum ‘Types Community Support’ is closed to new topics and replies.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.