[Waiting for user feedback] Plug in Conflict with Woocommerce Product Feed Plugin

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This topic contains 5 replies, has 2 voices, and was last updated by  Noman 1 week, 5 days ago. The support staff assigned to this topic is Noman.

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#558546

This problem relates to a problem that we posted about here: https://wordpress.org/support/topic/plug-in-conflict-7/ where the person suggested we post this here instead to get help.

I want to reiterate that the problem mentioned is not theme related, as we reverted to the core WordPress theme, and still have the conflict. Also, we disabled all plugins, reenabling them one by one (took as hours), changing themes etc., the problem was isolated to the Woocommerce Product Feed Plugin.

Basically, as mentioned there, if you run the Woocommerce Product Feed Plugin and Types at the same time, if you try to create a new Type or Edit an old type, the “Saving Your Changes” from Types just keeps spinning and nothing every happens (see attached screenshot). When you then disable the Woocommerce Product Feed Plugin (no matter what other plugins or themes you are using), you can then create a new post type again and/or edit an old one with Types with no problem (the spinning “Saving your Changes” from types goes on for a few seconds, but then stops).

#558560

Noman
Forum moderator

Supporter languages: English (English )

Supporter Timezone: Asia/Karachi (GMT+05:00)

Hi Yehuda,

Thank you for contacting Toolset support.

1. I can see that you are using older version of Toolset plugins (Types, Views etc). Please update ALL Toolset plugins to it latest official release. Or you can download it from your account:
https://wp-types.com/account/downloads/

2. Also you are using older version of WooCommerce Product Feed, please use updated version:
https://wordpress.org/plugins/webappick-product-feed-for-woocommerce/

Please let me know how it goes. Thank you

#558572

Sorry, but I sent you our report from the live site, where stuff is not updated because we didn't update the live site due to the problems mentioned. However, rest assured this has nothing to do with the version of the plugin. I don't have time to get the report from the staging website, but we updated the plugins to the correct version and the same problem occurs. We literally spent hours on this to isolate the specific plugin. To repeat: Every plugin was updated to the latest version and the problem still occurs. There is a conflict between Woocommerce Product Feed Plugin and Types, no matter what version you use, what theme etc. You cannot save Types when both these plugins are turned on.

#558594

Noman
Forum moderator

Supporter languages: English (English )

Supporter Timezone: Asia/Karachi (GMT+05:00)

Hello,

I am not able to reproduce this issue at my end with Types and WooCommerce Product Feed activated. I can successfully save, edit, add new Post Type.

1. Please Enable WordPress debugging in your site and look for any errors on the page or in error_log file: https://wp-types.com/documentation/user-guides/debugging-toolset/

2. Please also provide temporary website WP-admin and FTP info for your site so I can see your setup. Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

#558704

Noman
Forum moderator

Supporter languages: English (English )

Supporter Timezone: Asia/Karachi (GMT+05:00)

Hello @osseonews

I have asked our Support leader to make the post private. Please perform the debugging steps I have requested you in my previous response. After that please provide temporary website WP-admin and FTP info for your site.

Also please provide Duplicator package using plugin: https://wordpress.org/plugins/duplicator/

I have enabled private message box as well, looking forward to help you. Thank you

#558962

Noman
Forum moderator

Supporter languages: English (English )

Supporter Timezone: Asia/Karachi (GMT+05:00)

Our Support Leader said that we can only have private replies but can't make an entire post private.

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